JK Properties Wales aims to provide a professional, reliable and fair service. If you are unhappy with any aspect of our service, we want to know so that we can review the matter properly and respond appropriately.
How to Make a Complaint
Please send your complaint in writing by email to:
Email: jon@jkpropertieswales.co.uk
Phone: 07388 931436
Please include the following in your complaint:
- Your full name and contact details
- Your property address or service reference (if relevant)
- A clear summary of your complaint
- Any supporting documents or evidence
- The outcome you are seeking
What Happens Next
Acknowledgement
We will acknowledge receipt of your complaint within 5 working days of receiving it.
Investigation
We will review your complaint fairly and may contact you for further information if required.
Full Response
We aim to provide a full written response within 15 working days where reasonably possible. If the matter is complex, we will keep you informed and provide an updated timeframe.
Final Response
Our final response will set out the outcome of our investigation and any action we are prepared to take, where appropriate.
Further Action
If you remain dissatisfied after our final response, you may wish to seek independent advice depending on the nature of your complaint. We will outline any relevant routes for escalation in our final response where applicable.
Business Position
JK Properties Wales provides landlord support, full property management, and project coordination services across South Wales. We are a licensed Rent Smart Wales agent (Licence No: F6-002-03594), authorised to provide letting and management services across Wales.
JK Properties Wales does not provide legal advice or legal representation. Final decisions remain the responsibility of the landlord or property owner.
Data Handling
Any personal data submitted as part of a complaint will be handled in accordance with our Privacy Policy.